About Us
More than a Library.
Milne Library is a demonstration of everything a library can be.
We created this platform to showcase the cutting-edge tools that Unique Library has pioneered in the library field. From our Gentle Nudge Material Recovery service to the transformative MessageBee tool, we arm libraries with the best tools in the industry.
Protect your collection, protect your patrons
Libraries provide a crucial service to their communities, but in turn, depend on the patronage of the community to function. Therefore, our Gentle Nudge® process has been designed to meet the unique needs of libraries by effectively working to recover assets while preserving patron dignity and goodwill.
How does it work?
When Libraries exhaust their internal process for overdue materials, they have the option of submitting the account to Unique. From there, we employ several strategies to recover materials while maintaining patron goodwill toward the library.
Letters
Specifically designed letters are sent out to respectfully remind library patrons of their materials and financial obligations.
Calls
Our specialists are trained to call patrons, from our contact center, to remind them of their materials all while remaining cordial.
Skip Tracing
We make use of the best skip tracing services to identify up-to-date addresses and phone number information.
ILS Integration
We can provide automated tools that streamline the entire process. This means little to no staff time is needed!
A revolution in patron engagement
MessageBee puts the power of communicating with patrons back into the hands of the library. No more limitations on wording, color, or design of your holds, pre-due/courtesy, overdue, bill or welcome email notices. Engage with the patron on your terms with your library brand.
What they say
“I want to thank Unique for helping us with MessageBee. I think the product is great and the way Unique have helped us move 47 libraries to use the product has been incredibly effective and I just want to say a big thank you. We look forward to the next processes of adding text messages to our MessageBee service and working with Unique in the future!”
-Grace Riario, CEO
Interact with patrons in a convenient new way
UniqueChat efficiently and conveniently delivers chat support to online patrons. UniqueChat provides the ease patrons want and the flexibility libraries need through customization, automation, staffing models, and affordable pricing.
See it in action
