Find an item in our collection
Get a library card
Stream media
Our locations
Protect your collections. Protect your patrons.
For public libraries, the collection is essential. 90% of patrons say that access to their library’s collection is the most important thing for them. Protecting it is vital to keeping patrons using the library and trusting the institution.
Any ILS, any size, any fine structure, anywhere
Libraries provide a crucial service to their communities, but in turn, depend on the patronage of the community to function. Therefore, our Gentle Nudge® process has been designed to meet the unique needs of libraries by effectively working to recover assets while preserving patron dignity and goodwill.
How it works
We start our process once libraries exhaust their internal process. Once submitted, the library retains control over the account while we handle the legwork. With a combination of mail, email, and phone notifications, we gently remind the patron of their responsibility to the library. Once the process is resolved, patrons are unblocked and free to return to the library.